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HERE TO HELP
Have a question? Contact us:
Customer Services
Call Us: +57 3242814298
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 12:30 pm
Sun: Closed
SHIPPING
Free shipping delivery all orders over 350.000 COP (only in Colombia)
PAYMENTS
Accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express, Diners Club. The total will be charged to your card and we would ship your order ASAP
RETURN POLICY
La Marola does not accept returns (refund, exchange, or credit) on any sale item unless deemed faulty. We kindly ask to consider this before committing to a purchase.
FULL PRICE ITEMS
Send an email to lamarola7@gmail.com specifying the problem / change / refund you want to proceed with.
We will gladly accept returns on all items within 14 days from time of shipment for store credit only. Items must be unwashed, unworn, and with original tags.
Return handling and return shipping costs are responsibility of the customer. Shipping cost are non-refundable.
WE ONLY ACCEPT AND EXCHANGE OR CREDIT IF THE FOLLOWING REQUIREMENTS ARE MET:
• The items are returned within 14 days of you receiving them.
• The items must be in original condition.
• Items must not have been worn, washed or altered in any way.
• You must contact us at lamarola7@gmail.com prior to sending back the item.
• Please choose carefully, returns for exchange of size or style can only occur ONCE.
• No cash return
RETURN PROCESS:
Return handling and return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
If the price of the item you have chosen is inferior to your original order, after we have received your returned parcel, we will send you the new item along with a voucher for the remaining amount in an email.
On the arrival of your returned parcel and create a voucher for the remaining amount that will be emailed to you.
TÉRMINOS Y CONDICIONES
1. Sobre el producto y modificaciones • Todos los productos son hechos sobre pedido, según el color y la talla que el cliente elija. • Se pueden realizar modificaciones leves en el diseño, como cambios en mangas, tirantes o largo. • No se aceptan cambios ni reembolsos bajo ninguna circunstancia.2. Ajustes y arreglos • Si se requieren ajustes, el cliente deberá asumir los costos de envío. • Una vez notificados los arreglos, estos se realizarán cuando el paquete llegue a nuestras instalaciones. • Los costos de los arreglos serán cubiertos por LA MAROLA S.A.S. • El tiempo estimado para realizar los arreglos y reenviar la prenda es de 10 a 15 días hábiles.3. Garantía • LA MAROLA ofrece una garantía de 1 mes a partir de la recepción del producto. • Si el cliente aprueba que la prenda está en buen estado, pero dentro del mes ocurre algún percance en la costura o el vestido sufre un daño por error del cliente, LA MAROLA se encargará de arreglarlo sin costo alguno. • El cliente deberá asumir los costos de envío para realizar la reparación.
