La Marola does not accept returns (refund, exchange, or credit) on any sale item unless deemed faulty. We kindly ask to consider this before committing to a purchase.
Full Price Items:
Send an email to firstname.lastname@example.org specifying the problem / change/ refund you want to proceed with.
We will gladly accept returns on all items within 10 days from time of shipment for store credit only. Items must be unwashed, unworn, and with original tags.
Return handling and return shipping costs are responsibility of the customer. Shipping cost are non-refundable.
WE ONLY ACCEPT AND EXCHANGE OR CREDIT IF THE FOLLOWING REQUIREMENTS ARE MET:
• The items are returned within 20 days of you receiving them.
•Once our team answers your request, you must leave the garment in a maximum time of 10 business days at our address.
• The items must be in original condition.
• Items must not have been worn, washed or altered in any way.
• You must contact us at email@example.com prior to sending back the item.
• Please choose carefully, returns for exchange of size can only occur ONCE.
• NO cash return .
Return handling and return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
If the price of the item you have chosen is inferior to your original order, after we have received your returned parcel, we will send you the new item along with a voucher for the remaining amount in an email.
On the arrival of your returned parcel and create a voucher for the remaining amount that will be emailed to you.
REVERSION DE PAGO
to request the reversal of the money you paid in your purchase we inform you that according to current Colombian regulations, you must meet the following requirement: - a make a formal written complaint to our costumer care team through firstname.lastname@example.org - according to the law it will take 30 business days to have your money again , it is mandatory that your claim falls within one of these situations - when you have been the victim of a fraud - when it corresponds to a transaction that you have not request- when you have not received the product you bought in the indicated time - when the product you receive is defective , our team will review in the shortest time possible the complaint submitted by the costumer and then the would contact the client to inform the steps to follow to result in the return of the money. In any case we warn you that the information of the purchase will be charged again and definitely, when an administrative or jurisdictional authority decides that te reversal was improper , which can happen when it is proven that the alleged cause was not present .
In any case according to the legal regime, and if the delivery of the order is not achieved within thirty (30) calendar days you can request the cancellation of the transaction and refund the price paid.