Include Popup Delivery Return
- We Take your order within 1 business days of payment approval and take 1-2 business days to prepare .Orders are in transit business days only. Please be aware that at times, unexpected delays may occur which La Marola has no control over and is not responsible for.
- The orders are processed between 4-5 business days shipping.
- International orders : Take 15 bussines days in transit
- MIX & MATCH & CUSTOMIZE Section - take 5-6 business days in being made and 2-3 days shipping.
- On December la MAROLA doesn’t process or ship orders in thanksgiving/Day after thanksgiving/ Christmas Eve / Christmas Day.
- Purchases are delivered in a pink box or in an ecological bag.
- IMPORTANT : Please bear in mind that it make up 1-2 business days for your order to be collected by the transport company at our facilities .
- National Standard Shipping is via Coordinadora. International standard shipping is via Fedex.
- Please be aware that at times unexpected delays may occur which LA MAROLA S.A.S has no control over and is not responsible of.
- If your order doesn’t arrive within 30 days , a full money refund will be made after 30 works days only
Returns And Exchanges
- We will gladly accept returns on all items within 14 days from time of shipment. you have 5 days since your order arrive to notify us via email or whatsapp what happened with your order & the number.
- Items must be unwashed, unworn, and with original tags
- La Marola has 5 business days to answer to your request
- Shipping costs are assumed by the client
- Returns are refundable just in another sizes, same reference . NO cash
How long does domestic shipping take?
A : national orders ( COLOMBIA)
The orders are typically processed between 2-4 business days After the payment is approved ( the payment is approved 24hours after the shipping .For orders, Mix & match Section orders are processed between 6-7 business days after the payment is approved . In any category, of sizes XL & XXL may take an additional 2 business days (5-7)
B: international orders : International orders (outside Colombia): The shipment of the products will be made through DHL COLOMBIA, we give to the client 15 business days to arrive the order , an external logistics operator and contracted by LA MAROLA S.A.S. The logistic operator is responsible for the safe delivery of the products and in the agreed times. Keep in mind that delivery time can vary by retentions or delays in customs or local authorities. In any case according to the legal regime, and if the delivery of the order is not achieved within thirty (30) calendar days you can request the cancellation of the transaction and refund the price paid. Once this request has been submitted, the refund of the price paid will be made effective within a maximum period of thirty (30) calendar days, counting from the date on which you report the non-receipt of the order within thirty (30) days. It is important to keep in mind that the value of the shipment is not included in the value of the products. You will be informed during the purchase process at check-out, after entering the delivery address of your order.
* Doesn't apply for products in sale